Q&A

Tracking related

Why do I in some cases not receive a position within the track response?

In some cases the user may have disabled the ability to the phone to determine its position.
In other cases the user may be within a building or tunnel, where it is impossible to determine the position using the Global Positioning System (GPS). To enable optimal location functionality we recommend that in addition to positioning via GPS satellites you also enable network positioning in your phone settings.

What does the call-back functionality mean?

If a user grants you the call-back permission you then have the ability to ask the user’s phone to invoke a telephone call to a number that you specify.
This feature is valuable if you care for seniors that may have fallen and cannot reach the phone. As such the senior’s phone can invoke the call back to you, and due to the fact that the call-back enables the speaker phone you may be able to speak to the senior even if the senior never touched the phone.
This functionality must be used with caution. Our Terms of Use explicitly prohibit misuse, for example that you specify a premium call-back number that creates additional cost to the user.

Why does it in some cases take so long to receive a track response?

Check on Me uses the Google Push service to advise the tracked phone of the track request. Similarly, once the location is determined Check on Me uses the Google Push Service to advise you of the outcome.
Google does not guarantee delivery times when using its service. In most cases it is reliable and fast (approx 30 seconds) but you should never rely on that.
Another reason for a delay may be that the tracked member has temporary disabled tracking. Your tracking request is only executed after the member re-enables tracking again.

Alert related

Warum haben einige Regeln ein rotes Warnsignal?

Das rote Warnsymbol unten rechts zeigt an, dass der Empfänger kein Premium-Mitglied mehr ist und daher keine automatische Benachrichtigung mehr erhält. Bitte ändern Sie den Empfänger oder besprechen Sie mit dem Empfänger, daß er Premium Top-Up kauft.

Why is the Map checkbox crossed out for my Instant Alert

You have used up all your Instant Alert Map Credits. Please to up these credits using in-app purchase.

Why do some rules have a red alert sign

The red alert sign on the bottom right indicates that the recipient is not a Premium Member any more and as such will not receive the automated alert. Please change the recipient or discuss with the recipient that he/she purchases Premium Top-Up.

What is the difference between automated Notifications and Instant Alerts

Automated Notifications are based on rules that you define. They do contain a certain criteria when to fire and may contain some weekdays / time intervals when the rule shall be enabled. If the rule is enabled and firing criteria is fulfilled, the Notification will fire automatically without any user intervention.
Instant Alerts are different. They explicitly get invoked by the user via a click on the particular Instant Alert icon in the main screen.

The location link of the User Alert SMS does not work when I click on it the next day.

For privacy reasons the location link embedded in the User Alert is only available for four hours after the User Alert has been created.

How can I invoke an Instant Alert?

First you have to configure the Instant Alert. This usually takes place long before you need to send the alert.
Once the Instant Alert is configured it will show up as an icon in the top section of the main screen. Click on the icon, then click on ‘Send Alert now’ to send the Instant Alert.
For detailed steps see here.

Configuration related

The track request never arrived at my child’s phone. What happened?

Of course you must have mobile data services enabled. Otherwise your phone cannot receive any requests when outside of Wi-Fi range. Please note that even within Wi-Fi range many devices switch Wi-Fi connectivity off a short time after the device display is switched off.
On phones using Android 2.3.x possible problem is that Background Synchronization is switched off on the phone. Check on Me relies on this feature to push data to the tracked and tracking phone. To enable Background Synchronization please open the phone settings app and check the settings under Accounts & Sync.

I get invites from people that I don’t know. How can I prevent this?

You may want to consider hiding your directory entry. In this case people cannot invite you – even if they know your account name.
To hide your directory entry, enter the ‘Privacy‘ section in the ‘Settings Menu‘ and check ‘Hidden in Directory‘.

I do not like the alert tones. How can I change these?

You can change the alert tone for requests and responses in the Settings Menu.
Here you can also change the alert tone that is played if your phone invokes a call-back.

Can I get Check on Me Track results via Email

Of course. In the section ‘Member Settings‘ of the ‘Settings Menu‘ you can configure your email address. Click the checkbox ‘Use Event Email‘ to activate the email forwarding and from then on all events and alerts that you see on your cell phone will also be sent to your email address.

Permission related

Can I change a permission that a member granted or did not grant to me?

No, for privacy reasons you cannot do that. Only the other member can grant you to track him/her.
To view the permissions that a family member granted to you click on the menu item ‘Members‘ in the main window to see the list of configured family members. There click on a specific member to open the ‘Member Configuration‘ page to view the permission that the member has granted to you.

How can I check or modify permissions that I granted for a family member?

In the main window click on the menu item ‘Members‘ to see the list of configured family members.
Click on a specific member to open the ‘Member Configuration‘ page.
In the upper section named ‘Granted to you‘ you see the permissions that the family member granted to you.
In the lower section named ‘Granted by you‘ you see the permissions that you granted to the family member. You can click on a permission the enable or disable the particular permission. Click on the ‘Store Changes‘ button to save the changes.

Privacy related

The location link of the User Alert SMS does not work when I click on it the next day.

For privacy reasons the location link embedded in the User Alert is only available for four hours after the User Alert has been created.

I temporary want to disable any tracking attempt. What shall I do?

Just enter the ‘Privacy‘ section in the ‘Settings Menu‘ and click on Pause Trackability.

I get invites from people that I don’t know. How can I prevent this?

You may want to consider hiding your directory entry. In this case people cannot invite you – even if they know your account name.
To hide your directory entry, enter the ‘Privacy‘ section in the ‘Settings Menu‘ and check ‘Hidden in Directory‘.

I feel controlled when having Check on Me on my phone. What can I do?

The Check on Me application provides as much transparency as possible, so that the tracked user knows he/she is being tracked. The application for example:

  • only allows family members that you explicitly granted tracking permission to track you. Such permission can be removed anytime under the menu item ‘Members‘.
  • the application only determines your location on explicit request of one of your family members.
  • it plays an audible alert when a track request is executed.
  • it shows an icon in the phone’s status bar after a track request has been executed. Clicking on the icon provides more details about the track
  • it lists all tracks that have been received on the phone together with information such as when the track was requested, by whom and more.

Besides providing transparency, Check on Me allows you to temporary pause tracking using the Settings Menu.

Account related

Warum haben einige Mitglieder-Icons einen Stern und andere nicht?

Das Sternchen * oben rechts auf dem Mitgliedssymbol zeigt an, daß das bestimmte Mitglied ein Premium-Mitglied ist. Premium-Mitglieder sind entweder neue Mitglieder in der initialen Testphase oder Mitglieder, die ein Premium-Top-Up gekauft haben. Premium-Mitglieder können Anfragen stellen und können automatische Benachrichtigungen erhalten (Batterie-Benachrichtigung, Ankunfts-Benachrichtigung).

Why do have some member icons an asterisk and others have not

The asterisk * at the top right of the member icon indicates that the particular member is a Premium Members. Premium Members are either new members in an initial trial period or are members that have purchased a Premium Top-Up. Premium Members can request tracks and can receive automated notifications (Battery notification, Routine Place notification)

Why do you suggest using the same account for all family members?

Using the same account for all family members allows you to connect with your family members right away. They will show up in your member list, no additional configuration is required.
Since you assign a unique nickname to every member phone, you are still able to differentiate between all members.
Check on Me can send email alerts to a member that has created a track request or that was tracked. For every member you can configure a different alert email address using the ‘Settings Menu’.
If you wish, you could create an account for every single member of your family. But then you need to invite every member to your list. Click here for more details

I try to invite a foreign account but the App doesn’t show me the name

This could have the following reasons:

  • The account name is incorrectly spelled when looking up the member. Please confirm the proper email address with the member.
  • If the member is found but the name you are looking for is not in the list, that is usually caused by the other member having specified in the App settings not to be shown in the directory. Please check with the member.

In-app purchase related

Warum haben einige Regeln ein rotes Warnsignal?

Das rote Warnsymbol unten rechts zeigt an, dass der Empfänger kein Premium-Mitglied mehr ist und daher keine automatische Benachrichtigung mehr erhält. Bitte ändern Sie den Empfänger oder besprechen Sie mit dem Empfänger, daß er Premium Top-Up kauft.

Warum haben einige Mitglieder-Icons einen Stern und andere nicht?

Das Sternchen * oben rechts auf dem Mitgliedssymbol zeigt an, daß das bestimmte Mitglied ein Premium-Mitglied ist. Premium-Mitglieder sind entweder neue Mitglieder in der initialen Testphase oder Mitglieder, die ein Premium-Top-Up gekauft haben. Premium-Mitglieder können Anfragen stellen und können automatische Benachrichtigungen erhalten (Batterie-Benachrichtigung, Ankunfts-Benachrichtigung).

Why is the Map checkbox crossed out for my Instant Alert

You have used up all your Instant Alert Map Credits. Please to up these credits using in-app purchase.

Why do some rules have a red alert sign

The red alert sign on the bottom right indicates that the recipient is not a Premium Member any more and as such will not receive the automated alert. Please change the recipient or discuss with the recipient that he/she purchases Premium Top-Up.

Why do have some member icons an asterisk and others have not

The asterisk * at the top right of the member icon indicates that the particular member is a Premium Members. Premium Members are either new members in an initial trial period or are members that have purchased a Premium Top-Up. Premium Members can request tracks and can receive automated notifications (Battery notification, Routine Place notification)